March 10, 2007
Customer Service Is Not a Commodity
I had the chance last week to see opposite ends of the customer service spectrum- both involving restaurants. The message in each experience extends beyond the restaurant business, however.
Posted by Brian Jack at 03:08 PM | Comments (0) | TrackBack (0)
September 17, 2006
Reader Mail I
It doesn't happen very often, but every once in awhile, I get reader comments to my blogs. I am going to take the time to respond to two comments made in regards to blogs I have written.
Posted by Brian Jack at 06:27 PM | Comments (1) | TrackBack (0)
August 05, 2006
Virtualization in LIMS
There is no denying that virtualization is a hot trend in IT. Intel and AMD are baking virtualization into the next generation of chips and VMWare and Microsoft are giving away their software virtualization products for Intel-based servers. Could this trend apply to the LIMS industry, too?
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October 01, 2005
Hello, my name is Brian and I did not plan
Last week was a tough week. The week started off with me reading Bryan's first article for us: The Art of Planning. I thought it was a great article and a good way to kick off his series of insights...
Posted by Brian Jack at 09:12 PM | Comments (0) | TrackBack (0)
June 19, 2005
Blogs That I Read
When I came out of college as a chemist, I had a good understanding of computers, having used them practically my whole life growing up. But, I didn't have a handle on PC technology that was current at the time. Both IBM PC compatibles and Macs were foreign to me. I was amazed to see both types being used effectively in business upon starting my first job, so I...
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May 28, 2005
Follow-up: Where Does Quality Come From?
Over the last couple of weeks, there have been several blog posts from my colleagues that I have wanted to comment upon with more than just an on site comment. My next several blogs will comment on these past articles. Where Does Quality Come From by Jeff...
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Over the last couple of weeks, there have been several blog posts from my colleagues that I have wanted to comment upon with more than just an on site comment. My next several blogs will comment on these past articles. Decisions and Opinions by Jason Boyd Posted by Brian Jack at 02:54 PM
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Over the last couple of weeks, there have been several blog posts from my colleagues that I have wanted to comment upon with more than just an on site comment. My next several blogs will comment on these past articles. Java Stored Procedures in a LIMS Environment by
Read entire article >>
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I attended a college graduation ceremony for one of my young cousins today. Barely into the 4 hour ceremony, I asked myself why we go through "Pomp and Circumstance" when we graduate from school. This is the same question I asked myself at my own graduation years ago. I decided then that it was silly. I didn't even want to attend, to be honest. I knew the graduation represented a celebration of an accomplishment (earning a degree), but I...
Posted by Brian Jack at 07:59 PM
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When I read Jeff's latest blog about Quality, I had the same reaction as when I read Zen and the Art of Motorcycle Maintenance. Reading both, I could almost hear myself say out loud, "What do you mean, you can't define quality? I can define quality; surely you can!". ...
Posted by Brian Jack at 08:14 PM
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Follow-up: Decisions and Opinions
Follow-up: Java Stored Procedures
May 14, 2005
Milestones and Celebrations
May 13, 2005
Quality, Models, and Statistics (and even a dash of football)
