The most frequently identified pieces of technology used to improve efficiency were a software program called Groove Virtual Office, and the use of multiple computer monitors. Out of 12 responses for primary and secondary technology tips, these recommendations tied for first place and comprised two-thirds of all responses.

Groove Virtual Office is a tightly bound collection of software tools that allows all members of a team to see and interact with the same documents, lists, and records. For example, our main J&R workspace currently includes the following tools: Files, Calendar, Discussion, Tasklist, Knowledge Base, Training Records, Corporate Policies, Media Repository, Mission Statement, and Pictures. Similar to a corporate intranet, each of these tools contain files and records that are particularly relevant to some aspect of our business; however, that is where the similarities end. The most notable difference is that all of the files and records that are available when connected to the Internet (and other users) are also available when a network is unavailable, like on the airplane that is my current office. I would estimate that each J&R person has five to seven discrete Groove workspaces in which they participate.

The use of multiple monitors connected to one or more computers was a technology tip that surprised me. I must admit that I have a single monitor, and was astounded to discover that more than half of my co-workers not only use multiple monitors, but also claim that it is a very important part of the work environment. When connected to one computer, the native operating system is frequently allowed to handle the desktop. When connected to multiple computers, a program called Synergy is frequently used to manage the monitors. Rob did a good job introducing Synergy, so I will not reiterate its benefits.

The last two technology tips were a software program called Microsoft OneNote, and having adequately equipped computing resources.

OneNote is an electronic notebook program, and is a new addition to the Microsoft Office suite and Microsoft SharePoint services. Picture a stack of legal notebooks, each clearly tabbed by category and topic. Now imagine that stack of data being stored electronically; this gives you an idea of OneNote’s power to organize your life. One of the best uses of OneNote I've seen is conducting meetings with all users connected to a shared notebook. When used in this manner, every user can add, remove, or modify text on the fly. I find this very useful, since I'm more apt to thoroughly understand meeting minutes if I can see them being created during the meeting than if I browse them (usually several days) after the meeting is conducted.

Having adequately equipped computing resources was also recognized as being important, especially having a computer with enough memory, a fast enough CPU, and a broadband cable connection. I agree with each of these, and regularly replace my core computer system every 18 months or so. This is even relatively cost effective if you are able to create and maintain your own system from individual parts. In my opinion, this usually beats the heck our of any service contract I have had to deal with.

Well, there you have it: Groove and OneNote for application productivity, and multiple monitors connected to well-equipped computers; these are the J&R greatest hits for technical efficiency.